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Filed under Coupon, Entertainment, FORT MILL, Free, LAKE WYLIE, Movies, ROCK HILL, TEGA CAY, YORK
Tagged as coupon, free, free movie, Redbox
Here’s how RedBox makes money in our area (Stop & Shop in Newtown, CT): Rent a movie, go to return it the next day and find that the kiosk is out of service, call RedBox customer service immediately and be told by a very friendly person that you have three days to return it to a functioning kiosk without penalty. Return it three days later and see a $4.77 late fee on your credit card. Call to complain and be told by a hostile person that, because there is no proof that you called about the out-of-service kiosk, they can only refund half of the late fee.
Goodness, I’m sorry to hear you’ve had such bad service. I’ve been lucky; never had an issue. This is an excellent reminder to always get a customer service person’s name, and write it down with the time and date. I’d still write the company a letter complaining, and see what happens.
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